I’ve also attempted to uninstall and reinstall the drivers along with getting the up-to-date printer drivers from the HP website (plus updating the firmware), but all of these steps yield nothing. My client has since switched to an xDSL internet provider and they provided him with a modem/wireless gateway device (that is Wireless-N capable). I’ve attempted to install the printer over the Wi-Fi network by connecting through the client’s wireless router (from my own experience/observations, the client use to have cable modem/wireless gateway device (that his cable company provided to him in the past) that is limited to 802.11g devices and the HP Envy 4500 AIO printer is a 802.11n device), but that didn’t work. I’ve installed the drivers along with the associated software needed for the printer. I’ve been trying to solve this particular issue for almost a few months now. His computer is a Toshiba laptop running Windows Vista Home Premium edition. Systems may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality.I have a client that I had known for a while and he got the HP ENVY 4500 All-in-one printer, scanner and photocopier device.
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